Statement of Policy
Tapwin (also known as “Tapwin 2024” and “Tapwin Casino”) fully respects, values, and protects data privacy rights and ensures that all personal data collected from guests, patrons, players, employees, suppliers, and partners, are processed in accordance with the general principles of transparency, legitimate purpose, and proportionality.
Our privacy policy is created by the Philippines’ Data Privacy Act of 2012 (“Data Privacy Act”). The Philippines’ privacy protection law may differ from that of other countries. As such, we endeavor to adjust our policies and practices to achieve the best data privacy security and protection practices. Otherwise, we make no representations that our privacy policies and practices comply with foreign jurisdictions’ requirements.
At Tapwin Casino, we are committed to protecting your personal information and ensuring your privacy is respected. Our Privacy Policy outlines how we collect, use, and safeguard your data, creating a secure and transparent environment for your gaming experience.
By availing of the Tapwin services and membership, you acknowledge and affirm that the owner and operator of Tapwin, including its affiliates, subsidiaries, and related companies, as well as their respective officers, directors, shareholders, employees, agents, and other parties in which they do business (herein after collectively referred to as the “Company”), may use and process your Personal Information as defined by law, including those that may be sensitive or confidential, as disclosed by you in any activity related to the Company, including registration, participation, and enjoyment of any promos, programs, rewards, and privileges provided by the Company.
Use and processing of Personal Information also includes collecting, recording, listing, systematization, accumulation, storage, updating, extraction, transfer, anonymization, blocking, deletion, and destruction, whether through electronic means or otherwise.
Personal information we collect
Personal data, or personal information, means any information about an individual from which that person can be identified, excluding data whereby the identity has been removed (i.e., Anonymous data). We may collect, use, store and transfer different kinds of personal data about you which include:
- Identity Data includes first name, last name, username or similar identifier, marital status, title, date of birth and gender.
- Contact Data includes billing address, email address, telephone number, and any other information provided when registering to use our Website, subscribing to any of our services (including promotions about products), posting material, or requesting further services.
- Correspondence Data includes information you provide when entering a promotion or competition, making a Customer Support inquiry or complaint, or when you report a problem with our Website, and any other records of correspondence if you contact us about any matter. Your telephone conversations may be recorded to assist us in training and quality management and to allow for the speedy resolution of queries.
- Financial Data includes bank account information and information relating to your financial position.
- Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
- Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting, and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Website.
- Profile Data includes your username and password and wagering completed by you.
- Usage Data includes information about how you use our Website.
- Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences, as can be found in the My Account section.
- We also collect, use, and share Aggregated Data, such as statistical or demographic data, for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity.
- We may also collect specific special categories of personal data about you (such as details about your health) and information about criminal convictions and offenses. This information is not collected by us in the ordinary course of business but only in exceptional circumstances and shall only be processed to comply with legal or regulatory obligations and responsibilities or where you have provided this information to us.
How do we collect your data?
Tapwin may collect your data using different methods, including:
- Direct interactions: You may provide your data by filling out forms or corresponding with us. This includes personal data you provide when you create an account on our website, place bets or wager funds on a game via our website, request marketing to be sent to you, enter a competition, promotion, or survey, or provide feedback.
- Automated technologies or interactions: As you interact with our website, we may automatically collect data about your equipment, browsing actions and patterns, including personal data. We collect such personal data using cookies, server logs, and similar technologies. Please refer to our cookie section below for more information.
- Third parties or publicly available sources: Tapwin may receive personal data about you from various third parties and public sources to supplement personal data we hold about you for the processing purposes of prevention or detection of crime, as well as responsible gambling.
Why does Tapwin process your data?
Our top priority is customer data security, and as such we may process only minimal user data, as much as it is necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.
You can visit the website without telling us who you are or revealing any information by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our Newsletter or provide other details by filling out a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number.
You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via [email protected] or call +63 9999 09559.
Your rights
If you are a Philippines resident, you have the following rights related to your personal data:
- The right to be informed.
- The right of access.
- The right to rectification.
- The right to erasure.
- The right to restrict processing.
- The right to data portability.
- The right to object.
- Rights about automated decision-making and profiling.
If you would like to exercise this right, please get in touch with us using the contact information below.
Additionally, if you are a Philippines resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.
Cookie Policy for Tapwin Casino
What are Cookies?
A cookie is a tiny file that is stored on Your computer’s hard drive. This file helps Our Website recognize Your computer when you navigate through various pages on Our Website. Cookies serve the purpose of saving Your preferences and enabling the presentation of personalized content, options, or features. Additionally, they provide Us with insights such as the number of users on Our Website and the specific pages they visit.
How We Use Cookies?
We may use cookies to:
- Analyse Our web traffic using an analytics package. Aggregated usage data helps Us improve the Website structure, design, content, and functions.
- Identify whether You are using Our Website. A cookie allows Us to check whether and how You are using the site.
- Test new features on Our Website
Disabling Cookies
You can prevent the cookies by adjusting your browser settings (see Your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other Websites that You visit. Disabling cookies will usually also result in the disabling of certain functionality and features of this site. Therefore, it is recommended that You do not disable cookies.
Third-Party Cookies
In some exceptional cases, We also use cookies provided by trusted third parties. The following section details which third-party cookies you might encounter on this website.
- This Website uses Google Analytics and Matomo, which are the most widespread and trusted analytics solutions on the web, to help Us understand how You use the site and ways that We can improve Your experience. These cookies may track things such as how long You spend on the site and the pages that You visit so We can continue to produce engaging content.
- For more information on Google Analytics or Matomo cookies, see the official Google Analytics or Matomo page. From time to time, we test new features and make subtle changes to how the site is delivered. When We are still testing new features, these cookies may be used to ensure that You receive a consistent experience while on the site ensuring We understand which optimisations Our users appreciate the most.
Security
Security for all personally identifiable information is critical to us. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, Tapwin cannot ensure or warrant the security of any information you transmit to us or from our online products or services, and you do so at your own risk. Once we receive your transmission, we try to ensure its security on our systems.
Changes to this Privacy Policy
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
We will inform You via email and a prominent notice on Our Service before the change becomes effective and update the “Last updated” date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when posted on this page.
If you have questions regarding our Privacy Policy or how we handle your data, please contact us or read Tapwin FAQs before. Our support team is here to ensure your data is managed responsibly, aligning.